Are you selling me something?
No sir, I’ m not selling anything. I am calling to make you aware of the fact that interest rates are quite low at this time and we can help you save your money over existing mortgage arrangements.
Where did you get my telephone number from?
We have a research department and have the phone numbers of all the residents in the country.
What is the name of your company and where is based?
It’s a network of independent financial advisers based in London. We deal on behalf of all the major Banks and building societies.
I won’t give my personal details to a stranger over the phone? How safe is it to give you my details?
Sir/ Madam we are registered under the Data Protection Act and all these details will be kept under the strictest of confidence and not used for any other purpose as we are bound by the law.
Send me something through the post, I wan written quotation?
Sir/ Madam First my financial adviser will call you to discuss your specific requirements and then provide you with a written quotation.
What is the interest rate that you will offer?
Sir, It will completely depend on your personal circumstances and the product you choose. But let me assure that with so many products available you will definitely find a better deal for yourself.
If I want finance I can directly approach a Bank?
We are dealing with most of the major bank and building societies and thus can provide you with more choice and options. As we are completely independent, we also have access to some special deals which are not available directly.
I am planning to take loan/ Mortgage but after few months?
Sir/ Madam the interest rate are quite low at this time and they might go up in the future and if you are planning for any loans then this is the best time.
I am tied with my lender for few years; else I have to pay the Penalty.
Sir/ Madam if we are able to help you save a large amount of money, it can take care of your redemption penalty. By the way, how much is the redemption penalty. If equal or less than 1000 continue with the call.
I requir4e finances, but my credit rating is not good?
No problem sir/ madam we specialize in such case and will definitely provide a very good deal.
Give me your number I will give you a call?
Sorry sir, this is an outbound call center and incoming calls are not possible. Moreover, the adviser local to you will provide you will all the details.
I don’t know you why should I talk to a stranger?
Sir/ madam we are completely operating under the UK laws and can help you in saving a lot of money. We close more than 2000 loan and mortgage applications a month.
I don’t do any business on the phone?
Sir we cannot complete the business over the phone. My financial adviser will call you to discuss all your requirements and then send a written quotation if you are satisfied, we will underwrite the deal.
I cannot give you my annual income?
Sir unless we have this information, we cannot determine the maximum loan amount that we can offer you.
If the Customer is a pensioner/ retied
We can offer only personal loan to these prospects, provided their situation meets with the criteria.
If the customer is on income support/ unemployed
Say thanks for your time and end the call
